Dow Chemical Account Manager - Construction Chemical in Bangkok, Thailand
The Account Manager of CONSTRUCTION CHEMICALS directs and co-ordinates all activities between Dow and the nominated key accounts.
Major Job Responsibilities:
Accomplish Business Plan every year.
Maintain all core business at the nominated key accounts. Use existing Dow processes or develop new processes to enhance revenue and profit growth of the key accounts. Work with customers to define and extend the areas of mutual benefit
Maintain an annual Key Account Strategic Action Plan (KASAP) for each Strategic Account.
Develop business at the key accounts by helping the customers grow, replacing competitive products and increasing the number of applications or Dow products used.
Manage own time to fulfill the strategies/plans outlined above. This will involve the evaluation of new and existing products, demonstrating product performance, running trials at customers, general application support and resolution of customer technical complaints.
Update demand forecast every month within target accuracy.
Work with Supply Chain to ensure customer satisfaction meets agreed targets, complaint resolution, right first time and invoice accuracy.
Control AR and overdue within business target.
Co-ordinate the preparation of contract proposals and lead/conduct negotiations aimed at win/win conclusions with advice and consultation from the Commercial Manager. Manage those contracts strictly as negotiated.
Ensure sales projects are being identified with the customer and entered in the Plan-It Plus (Selling Project System); also that appropriate new technology is introduced as part of the agreed customer strategy in a timely fashion.
Obtain, evaluate and process forecasts for all nominated strategic accounts to meet the needs of the customers and to form part of the Pre Sales & Operating Plan (Pre S & OP) input.
Obtain, evaluate and process requests for samples. Manage their delivery, purpose, information transfer and feedback from customers.
Design and implement presentations and training programs for customers.
Closely align with the Regional and local Technical Services & Marketing Manager in relation to product development opportunities and equipment/application faults of a highly technical nature.
Ensure all nominated strategic accounts pay to agreed trading terms. All non-conforming terms to be agreed with Commercial Manager.
Report monthly on sales and service issues on an exception basis.
Undertake any additional tasks required by Dow to meet the needs of the organization consistent with the responsibilities of an Account Manager.
Decide when technical service is required, and identify detail and priority necessary. Arrange these with Technical Service personnel charged with support for the area.
Decide important and urgency of customer complaints and what Dow resources need to be directed to a solution.
Decide which Dow current products are most appropriate to meet customer’s needs in conjunction with the Commercial Manager.
University Bachelor of Science degree
Previous experience within a related Account Management role, within a complex business and industrial sales environment for 3 to 5 years, with a relatively advanced technology requirement.
A strong customer focus
Competent technical skills or ability to pick up on the technical aspects of the role.
Have a demonstrated ability to develop strong customer relationships
Dow (NYSE: DOW) combines the power of science and technology to passionately innovate what is essential to human progress. The Company is driving innovations that extract value from material, polymer, chemical and biological science to help address many of the world's most challenging problems such as the need for clean water, clean energy generation and conservation, and increasing agricultural productivity. Dow's integrated, market-driven, industry-leading portfolio of specialty chemical, advanced materials, agrosciences and plastics businesses delivers a broad range of technology-based products and solutions to customers in approximately 180 countries and in high-growth sectors such as packaging, electronics, water, coatings and agriculture. In 2015, Dow had annual sales of nearly $49 billion and employed approximately 49,500 people worldwide. The Company's more than 6,000 product families are manufactured at 179 sites in 35 countries across the globe. On June 1, 2016, Dow became the 100 percent owner of Dow Corning Corporation’s silicones business, a global company with sales of greater than $4.5 billion in 2015, 25 manufacturing sites in 9 countries and approximately 10,000 employees worldwide. References to "Dow" or the "Company" mean The Dow Chemical Company and its consolidated subsidiaries unless otherwise expressly noted. More information about Dow can be found at www.dow.com
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Account Manager - Construction Chemical